1. Personal and non-personal information
We understand the importance of our users’ personal information, and more importantly the information pertaining to children under 13 years of age. We do not collect or require users to enter their personal information when using our Products. We do not collect any personal information from children with our Products.
When using our Products, we might read non-personal information (such as internet, Wi-Fi availability, network connection, wake lock, device status, internal and external storage availability and usability) for the use of Product development and Service improvement. The collection of information will be used for the development and functional improvement of our Products to ensure quality user experience. We only collect such information to the extent that allow us to conduct our normal business operation and Products’ research and development.
We comply with the Children’s Online Privacy Protection Act. We do not knowingly collect personal information on children under the age of 13. When a user identifies himself or herself as a child under the age of 13 through a support request or through any feedback, we will not collect, store or use, and will delete in a secure manner, any personal information of such user.
3. Submitting personal information for prizes and customer support.
From time to time, we may host contests or surveys on our website at www.vkidsapp.com. We may send out a letter to your email address after you have given us consent through your participation and agree to receive the prize for the event you have participated in. For contests and surveys, we typically require only the information necessary for a child to participate. We only contact the parent for more personalized information for prize-fulfillment purposes when the child wins the contest or completes a survey.
When you request support, you may send us an email or contact us on our website. We allow users to contact us if they have support questions about the use of our mobile applications. If you submit a support request, we may receive your email address and other information you provide related to your support request.
5. Third party websites and links
7. How to update or remove your information
VKids keeps your content for as long as necessary in providing its services. If you want to opt out of services, or review or delete your information, please contact us at firstname.lastname@example.org.
8. Contact us
We love hearing your voice. Let’s stay in touch!